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Having a couple of issues with the Explorer...

 

Clicking on a message from Activity-->Message History always results in a timeout.  Running the actual report works fine.  For the time period specified there are only 3 messages involved.

 

Running a Message History report that involves hundreds of thousands of messages also times out.

 

Is there any way to increase the timeout periods on these reports?  Or possible include a time period in the search parameters? 

 

We might also be missing appropriate indexes.  I just did a simple count of the audit table it took over a minute to come back (there are about 1 million rows).

 

Our database version is 2.5 - is this the latest?  We have been updating the ESB but could have possibly missed DB updates.

 

Thanks as always for your help!

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Right now the guidance has been that we dont offically support it and I must repeat that here :).

That being said, I believe other people have applied an index without issue...

It sounds like from the behvior you're describing we may need to both apply an index and look at the timeouts.
Thanks Chris - we will look into adding some indexes. So just to be clear - the only tool available to manage the ESB is not supported? I have never heard that mentioned before.
No. Sorry for any confusion.

We've only recently been asked about indexes. They aren't shiiped now but that doesn't mean they won't be added. It just means we haven't added them and so since they are not shipped officially yet they are not supported.

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